Cadence Flash F200-2 Istruzioni per gli Interventi Pagina 133
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Using team functions
133
Step by Step
Uniform Call Distribution (UCD)
If configured (consult your service personnel), you may belong to a
group of stations (agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.
Logging on and off at the beginning and end of your shift
v Open the Program/Service menu Æ Page 37.
Confirm.
Select and confirm the option shown
[1]
.
Confirm,
or
select and confirm the option shown.
j To log on, enter your identification number ("Agent:"). Contact your
service personnel to find out what it is.
Logging on and off during your shift
v Open the Program/Service menu Æ Page 37.
Confirm.
Select and confirm the option shown
[]
.
Confirm,
or
select and confirm the option shown.
Destinations g
UCD g
[1] ”Different displays in a Octopus F900 environment” Æ Page 166
Log on
Log off
Destinations g
UCD g
Not available
Available
- ==!"§==Systems= 1
- Important information 2
- Location of the telephone 3
- Software update 3
- Documentation in Internet 3
- Contents 4
- General information 11
- Intended use 12
- Telephone type 12
- [1] Not suitable for USB hubs 14
- OpenStage Manager 15
- Keys and controls 17
- Mode keys 18
- TouchGuide 19
- Programmable sensor keys 20
- Graphic display 23
- Display keyboard 24
- Context-dependent displays 25
- Telephony dialogs 26
- Messages 26
- Context menus 27
- Pop-up window 27
- Application tab 28
- Octophon F660/680 phone 29
- Telephony interface 30
- Phonebooks 31
- Personal phonebook 32
- LDAP directory 33
- System phonebook 33
- Call lists 34
- Entry details 35
- Voicemail 36
- Settings – Service Menu 37
- Help function 39
- Basic functions 40
- (speakerphone mode) 41
- Switching to the handset 42
- Open listening 42
- Making calls 43
- Ending a call 44
- Rejecting a call 44
- Transferring a call 46
- Call forwarding 47
- Variable forwarding 49
- (menu-based configuration) 49
- Using callback 53
- Enhanced phone functions 55
- Using the speakerphone 56
- Using a system phonebook 61
- Using the LDAP directory 61
- Dialing with speed-dial keys 63
- Reserving a trunk 65
- Assigning a station number 66
- During a call 67
- (call waiting) 68
- Parking a call 69
- Conducting a conference 71
- W Select a station 72
- Recording a call 74
- [ Announce the call 75
- \ Replace the handset 75
- Trunk flash 76
- Call waiting (camp-on) 77
- Programming sensor keys 79
- Overview of functions 80
- Programming a procedure key 82
- Configuring repdial keys 83
- Changing the label 85
- Phonebooks and call lists 86
- Changing contact data 88
- Managing the phonebook 89
- Managing groups 90
- LDAP database 92
- Displaying call charges 94
- W Select a connection 95
- Privacy/security 97
- Deactivating the ring tone 98
- Do not disturb 99
- Monitoring a room 100
- Step by Step 101
- Saving your PIN 104
- More functions/services 105
- Using timed reminders 106
- Sending a message 107
- Leaving an advisory message 109
- # Press the key shown 111
- (keypad dialing) 116
- Controlling relays 119
- Sensors(OctopusF200/400only) 119
- Radio paging 120
- Line utilization 121
- Trunk keys 122
- Dialing with trunk keys 123
- MULAP conference release 124
- Direct station selection key 125
- Forwarding calls on trunks 127
- Using team functions 130
- Ringing group 132
- Special functions in the LAN 135
- (PC network) 135
- Using night answer 137
- (not in Octopus F270 IT) 139
- Opening a door 140
- Adjusting display settings 141
- Duration for idle mode 142
- Screensaver 143
- Color scheme 145
- Changing lamp brightness for 146
- TouchSlider 146
- Adjusting displays on the 147
- Adjusting audio settings 148
- Room character 149
- Ringer file 150
- Language for system functions 151
- Configuring Bluetooth 152
- Managing Bluetooth devices 155
- Context menu 158
- Displaying status 160
- Displaying service data 161
- Bluetooth 162
- Transferring contacts 163
- Sending a vCard 164
- Using a Bluetooth headset 165
- Web interface 167
- Calling up the Web interface 168
- [1] Information – read only 169
- Fixing problems 170
- Troubleshooting 172
- Caring for your telephone 172
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